I am frantically looking for the name of the article, story, book that WD Howells wrote on bureauracracy that WD Howells wrote. It was about a coach or stagecoach on which people kept climbing on and falling off and everyone was trying to get to the top of the coach. This influenced my conceptions strongly and I would like to pass it on to others but have forgotten the name.
Margaret Nadey RN,RCNP,CON,CNM,CLNC,SSANE,VNI